MICROSOFT WORLDWIDE SERVICES 



Product name:	Internet Explorer 6 
Online support:	for the latest support details on this product, please visit http://support.microsoft.com/directory/productsupportoption.asp.
In Canada visit http://www.microsoft.ca/support.
Conditions: Microsofts support services are subject to then-current prices, terms, and conditions, which are subject to change without notice.
Worldwide: support options, hours, and cost in your country or region may 
differ from the U.S.  
Please visit http://support.microsoft.com/directory/ww.asp to contact your
local office for details.



Personal support options 

Online self-help options

Get your information online. Try our FAQs, WebCasts or search our Knowledge Base for articles targeted to your issue at http://support.microsoft.com/directory.


Products included with the sale of a new computer
 
If your product was included with the purchase of your computer, your computer manufacturer provides support for this product version. For contact details please go to http://support.microsoft.com/directory/directory/oemdirectory.asp.


Paid assisted support 

(a)	Submit your issue online at http://support.microsoft.com/directory/onlinesr.asp.
(b)	For paid assisted support in the U.S., please call us at (800) 936-5700. Customers in Canada should reference http://www.microsoft.ca/support to get the latest support contact information.

International support

Important!  Phone numbers for Microsoft subsidiaries are subject to change. For the most recent listing, please visit http://support.microsoft.com/directory/ww.asp. If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained your Microsoft product.

International subsidiary information
Argentina
Microsoft de Argentina S.A.
Phone: 54-11-4316-1900
Fax: 54-11-4316-1984
Customer service: 54-11-4316-4600
Technical support phone: 54-11-4316-4664


Armenia
See Russia


Australia
Microsoft Pty. ltd.
Phone: 13 20 58
Fax: 612 9023 5021
Technical support phone: 13 20 58


Austria
Microsoft Ges.m.b.H. 
Fax: (43) (1) 610 64 -200
Information services: 08000-123 345
Fax: (43) 2236-64595; InfoService@microsoft.at
Direct services (updates, etc.): (43) (1) 795 67028; Fax: (43) (1) 795 67029; austria@msdirectservices.com
Standard support (installation and handling): (43) (1) 50222-2255


Azerbaijan
See Russia


Belgium
Microsoft BVBA
Phone: 02-7043000
Fax: 02-7043535
Support network information center: 02 - 5139979
Microsoft subscription centre (MSDN): +353 1883 1014
Microsoft subscription centre (TechNet): +353 1883 1002
Technical support: 
02-5133274 (Dutch-speaking)
02-5132268 (French-speaking) 
02-5023432 (English-speaking)


Belarus
See Russia


Bolivia
Customer service: 0800-2029
Technical support: 0800-3443


Brazil
Microsoft Informatica Ltda. 
Phone: 55-11-5504-2155
Fax: 011-55-11-5504-2227
Technical support: 
 Phone: (55) (11) 5504-2155
 Fax: (55) (11) 5504-2227
 Automatic fax: (55) (11) 5506-8506 
 Bulletin board service: (55) (11) 5506-1234 
Customer services: (55) (11) 822-5764
Customer services fax: (55) (11) 822-6227


Canada
Microsoft Canada Co.
Phone: 1 (905) 568-3503
Information center: 1 (800) 563-9048
Bilingual technical support: 1 (905) 568-2294
Text telephone (TTY/TDD): 1 (905) 568-9641


Caribbean
Microsoft Caribbean, Inc. 
Phone: (782) 273-3600
Fax: (787) 273-3636 or (787) 273-3634
Technical support/soporte tecnico: 1-877-672-3842
Technical support e-mail: mscasup@microsoft.com
Customer service: (800) 297-5982, para cdigos de reas 787 y 809 solamente, 506-298-2000 (para otras reas) 
Customer service e-mail: msccatus@microsoft.com


Central America
Technical support/soporte tecnico: (506) 298-2020
Technical support e-mail: mscasup@microsoft.com
Customer service: (506) 298-2000
Customer service e-mail: msccatus@microsoft.com

Chile
Microsoft Chile S.A. 
Phone: 56-2-330-6000
Fax: 56-2-330-6190

China
Microsoft (China) Co. ltd.
6/F, Beijing Sigma Center
No. 49, Zhichun Road, Haidian District
Beijing, 100080, PRC
Phone: (011) (86) 10-6261 7711
Fax: (011) (86) 10-6253 6630

Microsoft Asia Regional Engineering Center
19th - 20th Floor, Metro Tower
No. 30 Tian Yao Qiao Road,
Shanghai, 200030, P.R.C. 
Phone: (011) (86) 21-64691188/ (011) (86) 21-6469 8899
Fax: (011_ (86) 21-6469 1166 / (011) (86) 21-6469 9900


Colombia
Microsoft Colombia 
Customer service -Lnea de Respuesta Microsoft (Santa F de Bogot D.C.) Phone: (91) 524-0404
To place calls outside Bogot: 9800-5-10595 or 9800-9-10595
Fax: 57-1-3173494


Costa Rica
Phone: (506) 280-5100
Fax: (506) 280-5070


Croatia
Microsoft Hrvatska d.o.o.
Trg D. Petrovica 3
10 000 Zagreb
Croatia
Phone: (385) (1) 4802 500
Fax: (385) (1) 4843 688
Product support phone number: (385) (1) 393539, e-mail: hot-line@microsoft.hr
Customer service: (385) (0800) 300 300, e-mail: info-line@microsoft.hr


Czech Republic
Microsoft s.r.o. 
Eltodo centrum 
Novodvorska 1010/14B
142 01 Praha 4
CZECH REPUBLIC
Phone (420) (2) 611 97 111 
Fax: (420) (2) 611 97 100 
Hotline: (420) (2) 2150 3222
Infoservice: (420) (2) 21 777 222


Denmark
Microsoft Danmark 
Phone: +45 44 89 01 00 
Fax: +45 44 68 55 10 
Technical support: +45 44 89 01 11 
Sales support: +45 44 89 01 90


Dominican Republic
Phone: (809) 567-4049
Fax: (787) 567-4204


Dubai
Microsoft Middle East
Phone: (971) (4) 3973888
Fax: (971) (4) 3972244
Technical support (personal operating systems and desktop applications only):
Phone: (971) (4) 3975443
Fax: (971) (4) 3972304
E-mail: mswsgulf@microsoft.com
Customer service center (version upgrade/TechNet and MSDN subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304


Ecuador
Corporation Microsoft del Ecuador S.A. 
Phone: 593-2-258 025
PBX: 593-2-460 453
Fax: 593-2-463-093

Egypt
Technical support (personal operating systems, desktop applications, and development tools installation only):
Telephone: (202) 338 8724 
(202) 338 9794
Fax: (202) 360 4976
E-mail: mssupport@gbrands.com


El Salvador
Phone: 503-245-4744
Fax: 503-245-4742


England
See United Kingdom


Estonia
Technical support: +372 650 49 99
For other phone numbers, see Latvia


Finland
Microsoft OY 
Phone: +358 (0)9 525 501 
Fax: +358 (0)9 878 8778 
Technical support: +358 (0)9 525 502 500 
Sales support: +358 (0)9 525 5026


France
Microsoft France 
Phone: (011) (33) 825 827 829 (*) 
Customer service phone: (011) (33) 0 825 827 829 (*)  followed by 2
Fax: (33) 01 64-46-06-60 
Telex: MSPARIS 604322 
Technical support: 
Phone: (011) (33) 825 827 829 (*) followed by 1
Fax: (011) (33) 1 69 28 00 28 
(*) indigo number 0,98 F TTC per minute
 

French Polynesia
See France


Georgia
See Russia


Germany
Microsoft GmbH
Fax: (089) 3176-1000
Telephone: (089) 3176-0 
Standard support (installation and handling): (01805) 67 22 55
General information about Microsoft support in central Europe: 
Telephone:  (01805) 25-1199
Fax:  (01805) 25-1191 


Greece
Microsoft Hellas, SA
	Phone: (30) (1) 94 99 100 
	Fax: (30) (1) 68 06 780
Technical support:
	Phone: (30) (1) 94 99 100 
	Fax: (30) (1) 61 09 528


Guatemala
Phone:  (502) 379-3000
Fax: (502) 367-6484


Gulf and Eastern Mediterranean
PO Box 52244
Dubai, UAE
Tel: (971) (4) 3973888
Fax: (971) (4) 3972244
Personal support contact details: (personal operating systems and desktop applications only)
Gulf (Bahrain, Malta, Qatar, and United Arab Emirates)
Phone: (971) (4) 3975443
Fax : (971) (4) 3972304
E-mail: mswsgulf@microsoft.com


Lebanon (Cyprus and Lebanon)
Phone: (961) (1) 983348
Fax: (961) (1) 983349
E-mail: mts@lebanon-online.com.lb


Oman
Phone: (968) 691191
Fax: (968) 698568
E-mail: mspss@gto.net.om


Pakistan
Phone: (92) (21) 111 674357
Fax: (92) (21) 4533370
E-mail: mssupport@nets.net.pk
Customer service center (version upgrade/TechNet and MSDN subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304


Hong Kong SAR
Microsoft Hong Kong ltd.
Fax: (852) 2560-2217 
Microsoft information hotline: (852) 2388-9600
Microsoft technical support: (852) 2388-9600 


Hungary
Microsoft Hungary
Phone: (36) (1) 437-2800
Fax: (36) (1) 437-2899
Customer services: (36) (1) 267-4636 (2MSINFO)
Technical support: (36) (1) 267-7846 (2MSSUGO)


Iceland
See Denmark


India
Microsoft India 
Phone: (91) (80) 559-5733, (91) (11) 629-4600,629-4601, (91) (22) 285-0193
Fax: (91) (80) 559-7133, (91) (11) 629-2650 


Indonesia
Microsoft Indonesia - Jakarta 
Technical support: 
	Phone: (62) (21) 570 42 54 
	Fax: (62) (21) 520 81 22


Ireland
Technical support: 
Phone: 706 5353 
See United Kingdom


Israel
Microsoft Israel ltd.
Reception:
Phone: (972) (9) 952-5353
Fax: (972) (9) 952-5333
Customer service and information center:
Phone: (972) (9) 952-5400
Fax: (972) (9) 952-5411
Technical free support for Microsoft Windows and Microsoft Office
Phone: (972) (9) 952-5400
Fax: (972) (9) 952-5403


Italy
Microsoft Srl
Phone: (39) (2) 70-398-398
Fax: (39) (2) 70-392-020
Microsoft Rome office: (39) (6) 5095-01 
Fax: (39) (6) 5095-0600
Customer service (new product information; product literature): (39) (2) 70-398-398
Customer service for IT/operatori del Settore IT: (39) (2) 70-398-398
Technical support: (39) (2) 70-398-398
Microsoft consulting service: (39) (2) 70-398-398 
 

Jamaica
Phone: 876-960-8820
Fax: 876-920-2335


Japan
Microsoft Company ltd.
Technical support (standard support): (81) (3) 5354-4500
Technical support options/support contract: (81) (3) 5354-4700
Information center (presales product support): 
	Tokyo phone: (81) (3) 5454-2300 
	Osaka phone: (81) (6) 6347-9300
Customer service phone (version upgrade/registration): 
	Phone: (81) (3) 5454-2300
	Fax: (81) (48) 226-5511


Kazakhstan
See Russia


Kingdom of Saudi Arabia
Phone: (966) (1) 488-1165
Fax: (966) (1) 488-1576
Technical support (personal operating system and desktop applications only): 
	Phone: (800) 124 0500 (toll free within Saudi Arabia) 
	Fax: (966) (1) 4740576


Kyrgyzstan
See Russia


Korea
Microsoft CH 
Phone: (82) (2) 531-4500 
Fax: (82) (2) 531-1724 
Customer satisfaction center: (080) 985-2000 (toll free domestic only), (82) (2) 558-8161 
Game and hardware service center: (080) 645-1000 (toll free domestic only) 
Technical support center: (82) (2) 508-0040
Microsoft FastTips: (82) (2) 3453-7555 
Internet: http://www.microsoft.com/korea/support/


Kuwait
PO Box 5244
13053 Safat
Tel: (965) 243-0248
Fax: (965) 243-0249
Technical support (personal operating systems, desktop applications, and developer tools only):
Tel: (965) 243-1071


Latin America
Microsoft Latin American headquarters (U.S.A.) 
Phone: (305) 489-4800
Fax: (305) 491-1616
Customer service: (425) 936-8661
Technical support: (214) 714-9100


Latvia
Microsoft
Phone: 371 750 8323
Fax: 371 750 83 38
Technical support: +371 760 5004


Liechtenstein
See Switzerland


Lithuania
Technical support: +370 272 3035
For other phone numbers, see Latvia


Luxembourg
Microsoft BVBA
Phone: +32 2-70430 00
Fax: +32-2-7043535
Support network information center: +31-2 - 5139979
Microsoft subscription centre (MSDN): +353 1883 1014
Microsoft subscription centre (TechNet): +353 1883 1002
Technical support:
+32 2-5133274 (Dutch-speaking)
+32 2-5132268 (French-speaking)
+32 2-5023432 (English-speaking)


Malaysia
Microsoft (Malaysia) Sdn Bhd: 
Phone: (6) (03) 757-2266
Fax: (6) (03) 757-2265
Customer services: 
 	Phone: toll-free  (1) (800) 88-3249 
 	Fax: (6) (03) 758-5011
Technical support: 
 	Phone: (6) (03) 793-9595 
 	Fax: (6) (03) 295-2065


Mxico
Microsoft Mxico, S.A. de C.V. 
Phone: 525-267-2000
Fax: 525-258-0225
Applications and operating systems: (52) (5) 265-3399
Developer tools and server operating systems: (52) (5) 267-2190
Customer service: (52) (5) 265-3380
Resellers: (52) (5) 267-2110
Fax: (52) (5) 267-2119

Middle East
Microsoft Middle East 
Phone: (971) (4) 397 3888
Fax: (971) (4) 397 2244
Technical support (personal operating systems and desktop applications only): 
	Phone: (971) (4) 397 5443
	Fax: (971) (4) 397 2304
	E-mail: mswsgulf@microsoft.com
Customer service center (version upgrade/TechNet and MSDN subscription): 
	Phone: (971) (4) 299 5082
	Fax: (971) (4) 299 5097


Morocco
Microsoft Afrique du Nord et de l'Ouest 
Phone: (212) (2) 95 80 80
Fax: (212) (2) 95 85 85


Nederland
Microsoft BV
Telefoon: 020-5001500
Microsoft contact center: 020-5001005
Microsoft subscription centre (MSDN): 020-5001037
Microsoft subscription centre (TechNet): 020-5001035
Technische ondersteuning:
	020-5001005 (Nederlands)
	020-5001053 (Engels)
Internet: http://support.microsoft.com/directory <http://support.microsoft.com/support/directory> of http://www.microsoft.nl/support


Microsoft Consulting Services Benelux
Netherlands, Belgium, and Luxemburg: (31) (0) 20 5001005 
Information services and subscriptions
TechNet 
	Netherlands: (020) 5001035 
	Belgium: (32) (2) 5022176
	Luxemburg: (32) (2) 5022176 
Microsoft Developer Network 
	Netherlands: (020) 5001037 
	Belgium: (32) (2) 5138684
	Luxemburg: (32) (2) 5138684 


New Zealand
Microsoft New Zealand ltd.
Phone: (64) (9) 357-5800
Fax: (64) (9) 357-0868 
Technical support: 
	Phone: (64) (9) 357-5575 
	Fax: (64) (9) 357-5577 


Northern Ireland
See United Kingdom


Norway
Microsoft Norge AS 
Phone: +47 22 02 25 00 
Fax: +47 22 95 06 64 
Technical support: +47 22 02 25 50 
Sales support: +47 22 02 25 80


Panama
Phone: (507) 210-1270
Fax: (507) 210-1271
Technical support/soporte tecnico: (507) 298-2020
Support e-mail/correo electronico para soporte tecnico: mscasup
Customer service/centro de servicios: (800) 506-0001
Customer service e-mail/correo electronico para atencion a usuarios: msccatus


Papua New Guinea
See Australia


Paraguay
Customer service: (595) (21) 498-190
Technical support: (595) (21) 495-865


Per
Phone: 51-14-21-1200
Customer service: (51) (1) 215-5002
Technical support: (51) (1) 215-5005
InfoEmpresa: (51) (1) 215-5006
Events information: (51) (1) 215-5010
Fax: 51-14-21-7307


Philippines
Phone: (632) 811-0062
Technical support: 
	Phone: (632) 892-2295/2495 
	Fax: (632) 813-2493


Poland
Microsoft Sp. z o.o.
Phone: +48 22 431 10 00
           +48 22 431 10 01
Fax: + 48 22 431 10 02
Information service: +48 22 431 19 99
Technical support: +48 22 431 19 99
        		  +48 801 308 801
 


Portugal
Microsoft Portugal MSFT, Lda. 
Phone: (351) (21) 4409200 
Fax: (351) (21) 4412101 
Technical support: 
	Standard support: (351) (21) 4409280 
	Fax: (351) (21) 4411655 


Puerto Rico
Soporte tecnico: (787) 268-8528 or 1-877-672-3842
Support e-Mail/correo electrnico para soporte tecnico: mscasup
Customer service/centro de servicios: (800) 297 5982 para cdigos de reas 787 y 809 solamente
Customer service e-mail/correo electrnico para atencin a usuarios: msccatus


Romania
Microsoft s.r.l.
Phone: (40) (1) 222 90 16
Fax: (40) (1) 222 90 12
Technical support: (40) (1) 312 09 48


Russia
Microsoft Z.A.O.
Microsoft information center:
Phone: 
	Moscow: (7) (095) 916-7171
	St. Petersburg: (7) (812) 118-3636
	Novosibirsk: (7) (3832) 119-019
	Kiev: (380) (044) 2305101
Fax: 
	Moscow: (7) (095) 916-7112
Technical support:
Phone: 
	Moscow: (7) (095) 745-5445 
	St. Petersburg: (7) (812) 118-3636 
	Novosibirsk: (7) (3832) 119-019 
	Kiev: (380) (044) 2305102
Fax: 
	Moscow: (7) (095) 916-7112


Saudi Arabia
Phone: (966) (1) 218-0808
Fax: (966) (1) 218-0809
Technical support (personal operating system and desktop applications only): 
	Phone: (800) 124-2255 (toll free within Saudi Arabia) 
	Fax: (800) 124-2255 (Press 2 to send a fax)


Scotland
See United Kingdom


Singapore
Microsoft Singapore Pte ltd.
Phone: (65) 337-6088
Fax: (65) 337-6788
Customer services phone: (65) 324-5255
Customer services fax: (65) 324-6181
Product support services phone: (65) 378-3600
Product support services fax: (65) 378-3662


Slovakia
Microsoft Slovakia s.r.o. 
Bratislava Business Center IV 
Prievozska 6/A 
821 09 Bratislava 
SLOVAK REPUBLIC 
Phone: (421) (2) 58102811 
Fax: (421) (2) 58102800 
Hotline: (421) (2) 67 296 296 
Infoservice: (421) (2) 67 296 297 


Slovenia
Microsoft d.o.o. 
Phone: +386 (1) 5 484 100
Fax: +386 (1) 5 484 122
Technical support: (386) (61) 185 3449


South Africa
Microsoft South Africa 
All services 
Phone: (27) (11) 257 0000 or 
0860225567 (inside South Africa)
Fax: (27) (11) 257 0257
Technical support fax: (27) (11) 257-0424


South East Africa and Indian Ocean Islands
See South Africa


Spain
Microsoft Iberica SRL
Inside Spain
Phone: (902) 197 198
Fax: (91) 803 8310
Technical support: (902) 197 198
Customer service: (902) 197 198

Outside Spain
Phone: (34) (91) 353 69 60
Fax: (34) (91) 803 8310
Technical support: (34) (91) 353 69 60
Customer service: (34) (91) 353 69 60


Sweden
Microsoft AB 
Phone: +46 (0)8-752 56 00 
Fax: +46 (0)8-750 51 58 
Technical support: 
Phone: +46 (0)8-752 09 29 
Sales support: +46 (0)8-752 56 30


Switzerland
Microsoft SA
Phone: (41) (1) 839 61 11
Fax : (41) (1) 831 08 69
Customer information: phone: 155 59 00 fax : 064 - 224294
Microsoft info-service, Postfach, 8099 Zrich
Pricing, updates, etc. : (41) (1) 839 61 11
CompuServe : (41) (1) 273 10 28 (GO MSEURO Microsoft central Europe)
Support: 
Standard technical support (German-speaking): (0848) 80-2255 
Standard technical support (French-speaking): (41) (22) 738 96 88
General information about Microsoft support in central Europe: (0848) 80-2330


Tajikistan
See Russia


Taiwan
Microsoft Taiwan Corp.
Phone: (886) (2) 2504-3122
Fax: (886) (2) 2504-3121
Technical support: 
	Phone: (886) (2) 2508-9501 
	Fax: (886) (2) 2508-9575


Thailand
Microsoft (Thailand) ltd.
Phone: (662) 266-3300
Fax: (662) 266-3310
Product support: 
Phone: (662) 613-7208 through 11 
Fax: (662) 613-7198


Turkey
Microsoft Turkey 
Phone: (90) (212) 326 50 00
Fax: (90) (212) 258 59 54
Support hotline: 
	Phone: (90) (212) 33 66 999 
	Fax: (90) (212) 33 66 998


Turkmenistan
See Russia


United Kingdom
Microsoft ltd.
Phone: (0870) 60 10 100
Fax: (0870) 60 20 100

Microsoft technical support 
 Desktop applications, home products, personal operating systems, and hardware: (0870) 50 10 100 
 Developer products: (0870) 50 10 200 
 Business systems: (0870) 50 10 300 
 Customers phoning from Ireland should dial 706 5353 for technical support. 
Pre-sales information: Microsoft connection (0345) 00 2000


Uruguay
Phone: 598 (2) 900-19-03
Fax: 598 (2) 901-0227
Technical support: (598) (2) 908-0998/1998
Customer service: (598) (2) 916-4445
Resellers: (598) (2) 916-4446


Uzbekistan
See Russia


Venezuela
Microsoft Venezuela S.A.
Phone: 58-2-276-0500
Fax: 58-2-276-0600
Customer service: (58)(212)0800-MICROSOFT (0800-6427676)
Customer service e-mail: msven@microsoft.com.ve
Technical support: (58)(212)0500-MICROSOFT  (0500-6427676)
E-technical support e-mail: mssoporte@microsoft.com.ve
Resellers: (58)(212)0800-MSCANAL (0800-6722625)
Resellers e-mail: mscanal@microsoft.com.ve
Events information: (58)(212)0500-MSEVENTOS  (0500-6738368)
Events e-mail: mseventos@microsoft.com.ve


Wales
See United Kingdom







